Professional Services Overview
Infrastructure Setup: Setting up your infrastructure, data, and integrations for long-term analytics success. Our dedicated implementation consultants partner with you on your analytics journey by defining data governance, performing end user training, and building dashboards to track and measure business outcomes.
Extended Engagement: Work with Heap trusted advisors on an extended engagement to drive strategic business outcomes. Our professional services team leverages our extensive best practices knowledge to lead engagements across Ecommerce, FinTech, SaaS, and other verticals with decades of industry experience. We can serve as an extension of your data team by building events and reports and analyze the data to provide insights.
Tailored Outcomes: We provide outcomes tailored to your business needs. We’ll define the specific scope of work to cover topics such as training, migration, reporting, dashboard build, and more.
Begin Your Analytics Journey
Begin your analytics journey with Heap by starting with a technically sound implementation and layering on additional enrichment, data governance, and security to ensure your team is set up for success.
"Our Implementation Consultant helped us convert key business questions into digestible reports that provided data-driven answers. 10 out of 10, I would definitely recommend working with Heap’s Professional Services Team."
— Dalton Hertel
Need resourcing or staffing support? We can help! We'll provide support in a wide range of areas from strategic advisory, enablement, insights, and analysis.
Managed Services
For more information, see our Managed Services page. You can also download more information about our Managed Services here.
"I’ve been really pleased with our partnership and how quickly we were able to align on priorities, roadmap, and results in only a one-month time frame. Our analyst was able to add value immediately by providing dashboards and reports that deliver insights to action. I look forward to seeing how we continue to leverage our partnership and data to drive high value action decisions for our business."
— Head of Ecommerce
Project Based Services
Have a specific project in mind? We'll partner with you to scope the requirements, develop a timeline, and lead execution to deliver upon your business goals.
For more information, see our Project Based Services page.
"One of the most useful things about the Professional Services engagement with Heap was that it kept us accountable to a timeline. Without this project, I think it would have been easy to just put things off ‘until next month.’ There is always a large volume of work that feels more important than cleaning up events. Now we are in a place where our team is not wasting time trying to make sense of the data. It has really helped build confidence across our org.”
— Dana O’Brodovich, Business Intelligence and Analytics Manager
Session Replay Services
Does Heap’s Session Replay have you looking for expert guidance? We have curated packages to assist with all of your Session Replay needs. Partner with a dedicated Professional Services Consultant to guide you through setting up Session Replay in Heap.
You can download more information about our Session Replay Services here.